How to bring real value to trial users?
Why an expert-connect platform is the future of SaaS & beyond.
Why is an expert connect platform the future of SaaS?
In short, it helps you bring real value to trial users.
An expert connect platform is a powerful tool that can help businesses improve their customer experience and convert more trial users into paying customers - by up to 20% - using the power of human connection.
When it comes down to it, people are more likely to buy your product when they can talk to the people behind it, and understand how they can use it best. An expert connect platform helps makes this happen. It bridges the gap between chat support and the bespoke 1-1 service provided to enterprise customers - letting trial users access need-based support, connect with experts in group sessions and learn more about using the product or service best in a community-led setting.
In addition, building your own expert connect platform can help you to learn more about your product. By talking to trial users, businesses can also get feedback to improve the customer experience - all while highlighting their experts or champions externally.
An expert connect platform is an incredibly valuable tool for businesses, providing real value to trial users and increasing the conversion rate of users into paid customers. If you’re looking to improve the customer experience and increase conversion rates, an expert connect platform is definitely worth considering.
Looking for expert advice on launching your own expert connect platform? Check out Weavr’s very own expert connect: